Booking cancellation

Easily manage cancellations within your own platform

Give clients the ability to cancel bookings directly from your website without needing to contact vendors separately. The ORX Travel Platform ensures cancellations are processed smoothly with eligible suppliers, reducing time-consuming back-and-forth.

Request a demo

Trusted by leading agencies and industry partners

Flexible cancellation management

Cancel bookings directly from your website

Self-service cancellations – Allow clients to manage cancellations directly without vendor intervention.

Real-time supplier integration – Process cancellations instantly with participating airlines, hotels, and car rental providers.

Clear refund and penalty policies – Display cancellation terms upfront so users know what to expect before confirming.

Automated confirmation tracking – Ensure every cancellation request is logged and verified to prevent errors and disputes.

Let’s answer your questions

Learn how ORX can support your business and simplify travel bookings.

Request a demo

Can clients cancel their bookings directly from the platform?

Yes, clients can cancel eligible bookings directly through the platform without needing to contact the vendor.

Can advisors cancel bookings for their clients?

No, advisors cannot cancel bookings themselves. They must request cancellations through an admin, who will process the request.

Will users see refund and penalty details before canceling?

Yes, cancellation terms, refund eligibility, and penalties are displayed upfront so users know what to expect before confirming.

How do users receive confirmation of their cancellation?

Once a cancellation is processed, an automated confirmation email is sent with refund details if applicable.

Can admins track and manage cancellations?

Yes, admins can view all cancellation requests, track refund statuses, and manage approvals from a centralized dashboard.